Right of Withdrawal for Consumers
If the buyer is a consumer, they have a right of withdrawal according to the following provisions:
(1) Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods (or the last good, last partial shipment or last piece in the case of a contract relating to multiple goods ordered by you in one order and delivered separately or a contract relating to the delivery of a good in multiple parts or pieces), or from the day of the conclusion of the contract in the case of digital content that is not delivered on a physical medium (e.g., CDs or DVDs).
To exercise the right of withdrawal, you must inform us:
Makiadi
Kurler Straße 256
44329 Dortmund
Deutschland
E-Mail: hello[at]makiadi.com
(Your Name, Your Address, Your Telephone Number, Your Email Address) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or email). You may use the model withdrawal form available on our website, but it is not obligatory. If you use this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired and you have returned the goods within the period defined below.
(2)Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us
Makiadi
Kurler Straße 256
44329 Dortmund
Deutschland
E-Mail: hello[at]makiadi.com
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.
(3) Exceptions to the Right of Withdrawal
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to contracts for:
- the supply of goods that are not prefabricated and for the production of which an individual choice of or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- the supply of goods if they are inseparably mixed with other items after delivery due to their nature;
- the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
- the supply of newspapers, periodicals, or magazines with the exception of subscription contracts;
- the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the entrepreneur;
- the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
§ 13 – Exclusion of the Right of Withdrawal
(1) The right of withdrawal does not apply to contracts for:
- the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
(2) The right of withdrawal expires early for contracts for:
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery;
- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
- the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
